Ticket & Work Orders
Capture multi-channel requests, classify severity, assign owners, track activities and complete service work.
Evesys Technologies · Enterprise Service Management
One platform. Every service team.
Connect IT, facilities, maintenance, customer support, HR, shared services and field technicians in one service management platform.
Smarter operations. Better outcomes.Role-based controlDesigned for growing teams
PRODUCT WORKSPACE · DEMOOperations overview
Sample interfaceAcross service teamsOne portal
Ticket & work order visibilityEnd-to-end
Escalations & reportingSLA-aware
Recent activity
01Password reset / Access requestOn track
02Maintenance at Branch 04In progress
03Replace device under warrantyOn track
One portalAcross service teams
End-to-endTicket & work order visibility
SLA-awareEscalations & reporting
Product capabilities
Everything connected. Every decision informed.
Bring teams, activities and management information into one practical workspace.
Asset & Warranty Control
Connect assets, serial numbers, maintenance history, warranty, locations and owners.
SLA & Escalations
Define service targets, notifications, functional escalations and at-risk work alerts.
Service Catalogue
Create departmental request types, eligibility rules, approval paths and flexible forms.
Maintenance & Scheduling
Schedule field work, inspections, preventive maintenance, dispatch and follow-ups.
Vendors & Inventory
Link contractors, agreements, spare parts, stock usage and service costs.
Self-Service Portal
Give requesters status visibility, communications, evidence attachments and completion confirmation.
Insights & Governance
Monitor service backlogs, productivity, failure trends, audit trails and customer experience.
Connected workflow
From first action to measurable outcome.
Manage each stage with clear ownership, audit history and reporting visibility.
01
Capture
02
Triage
03
Assign
04
Fulfil
05
Verify
06
Close & learn
Who it serves
Flexible enough to fit your operation.
Configure departments, users, workflows and reporting to match the needs of your organization.
✓IT & digital services
✓Facilities & workplace
✓Maintenance & engineering
✓Customer support
✓HR & shared services
✓Field service & repairs
✓Vendors & contracts
✓Multi-site enterprises
Mobile-first experience
Keep your team productive wherever work happens.
Responsive product workflows make it easier to review jobs, follow up, approve requests and act on important information using a phone or tablet.
- Clear mobile navigation and touch-friendly actions
- Role-based views for field teams and supervisors
- Searchable activity and status tracking
- Communications and notifications
The phone image is an illustrative interface concept, not a live product account.
9:41●●● ▰
WELCOME BACKToday's overview
Active work18
Completed12
Priority tasks
Password reset / Access request ↗
Maintenance at Branch 04 ↗
Replace device under warranty ↗
⌂ Home▦ Tasks◎ Activity☷ More
Let's talk about Optrix
See how Optrix can work for your business.
Arrange a tailored demonstration and discuss workflows, deployment scope and integrations with the Evesys Technologies team.